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Frequently Asked Questions
How long does shipping take for my order?ā¼
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your Official Charms package departs.
What is your return policy for fashion items?ā¼
We offer a 30-day return window for all unworn items in original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you currently accept?ā¼
Official Charms accepts all major credit cards, PayPal, Apple Pay, and Google Pay. Your transaction is fully encrypted and secured using industry-standard SSL technology for your total peace of mind.
How do you ensure the quality of your charms?ā¼
Each piece is handcrafted using premium, hypoallergenic materials and undergoes a rigorous three-point inspection process. We guarantee our jewelry will maintain its luster and durability with proper care.
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