Frequently Asked Questions
Everything you need to know about shopping at Official Charms
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders can take between 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn jewelry in its original packaging. Please contact our support team to initiate an exchange or a full refund.
Are your charms made of real precious metals?
Yes, our collections are crafted from high-quality materials including 925 Sterling Silver, 14k Gold plating, and premium stainless steel to ensure durability and shine.
How should I care for my Official Charms jewelry?
To maintain the brilliance of your pieces, we recommend avoiding contact with water, perfumes, and lotions. Store your charms in a dry place and clean them gently with a soft microfiber cloth.
Can I track my package once it has been shipped?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.